Question 1

How long does it take to receive my order?

Accepted Answer

In stock items will ship within 5 business days. Personalized orders take up to 3 weeks to ship.

Question 2

What shipping methods do you offer?

Question 3

What if I am missing items from my order?

Accepted Answer

Please reach out to us directly at info@aleenajewelry.com

Question 4

Can I cancel my order?

Accepted Answer

Once your item has been shipped, we are unable to cancel or modify your order. Please visit the Return Center to start a return once you receive your order.

Question 5

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, Discover and PayPal.

Question 6

What do I do if  I did not receive my package, but my tracking says it was "delivered" ?

Accepted Answer

Follow these steps:

1. Check if the delivery address is correct.
2. Look around your property.
3. Contact Carrier to get more details.
4. See if it was delivered to your neighbor in error.
5. Wait 24 Hours, as sometimes delivery updates can be early.
6. If you are unable to track down your package, please reach out to us directly at info@aleenajewelry.com .

ALEENA
JEWELRY

Frequently Asked Questions

How long does it take to receive my order?

What shipping methods do you offer?

What if I am missing items from my order?

Can I cancel my order?

What payment methods do you accept?

What do I do if I did not receive my package, but my tracking says it was "delivered" ?

Subscribe

ALEENA JEWELRY

Frequently Asked Questions

How long does it take to receive my order?

What shipping methods do you offer?

What if I am missing items from my order?

Can I cancel my order?

What payment methods do you accept?

What do I do if I did not receive my package, but my tracking says it was "delivered" ?

Subscribe

ALEENA
JEWELRY